Spotlight On : Inspector Martin

Name: Martin Feinson
Qualifications: National Cert in Carpentry, LBP
Years in the building industry: 30
Area Serviced: Wellington

How Do You Build Trust with Clients During an Inspection, Especially When They Might Be Anxious About Potential Issues?

Building trust with clients is one of the most important aspects of being a building inspector. When clients are anxious about potential issues, it’s essential to put them at ease right from the start. I believe the best way to build trust is simply by being yourself—authenticity goes a long way. I approach each inspection with honesty and transparency. By being open and approachable, I help clients feel more comfortable and confident in the process. It’s also important to explain things in a way that’s easy to understand, avoiding any technical jargon that might confuse or worry them further. When clients see that you’re on their side, working to help them make informed decisions, trust naturally follows.

Are There Any Common Misconceptions About Building Inspections or the Role of a Building Inspector That You’d Like to Address?

There are a couple of misconceptions about building inspections and the role of a building inspector that are worth addressing. One of the biggest misconceptions is that we’re out to sabotage house sales or that we frequently get sued because of our findings. In reality, our job isn’t about finding fault for the sake of it; it’s about providing a snapshot of a property’s condition. We’re here to protect both buyers and sellers by ensuring that everyone has a clear understanding of what they’re dealing with. While it’s true that sometimes our reports can highlight issues, the aim is to inform, not to hinder a sale. We’re here to make sure that any decisions made are based on solid, reliable information.

How Do You Envision the Future of Building Inspections Evolving, and What Excites You About It?

Looking to the future, I think the building inspection industry has room to grow and improve, particularly in terms of regulation. At present, the industry isn’t as regulated as it could be, which means there’s a lack of consistency in how inspections are carried out. I believe that introducing more regulation would help raise standards across the board, ensuring that all inspectors are properly trained and qualified. This would not only improve the quality of inspections but also increase trust in the profession. What excites me about this potential change is the opportunity to be part of an industry that’s constantly improving and becoming more professional. As standards rise, so too does the value of the service we provide to our clients.

What Skills or Traits Do You Think Are Essential for Someone in Your Role?

To be effective as a building inspector, having a solid background in building and construction is absolutely essential. You need to understand how buildings are put together, so you can identify potential issues that might not be obvious at first glance. Alongside technical knowledge, strong communication skills are also crucial. It’s important to be able to explain your findings clearly and in a way that’s easy for clients to understand. Attention to detail, integrity, and a calm, problem-solving approach are also key traits that help ensure inspections are thorough and reliable. These skills and traits combine to provide clients with a service they can trust.

How Do You Handle Stressful Situations or Unexpected Issues That Arise During Inspections?

When it comes to handling stressful situations or unexpected issues during inspections, my approach is straightforward—just get in and sort it out. There’s no point in panicking or getting flustered. Instead, I focus on calmly assessing the situation and finding a solution. By taking things one step at a time, I can manage any challenges that come up and ensure that the inspection process runs as smoothly as possible. This approach not only helps me stay focused but also reassures clients that they’re in good hands.

What Is It About Red LBP That You Think Makes It Stand Out Amongst Its Competitors?

Red LBP stands out from its competitors for a number of reasons, but I’d say one of the key factors is our strong brand awareness. Over time, we’ve built a reputation for delivering high-quality, reliable inspection services, and that’s something we’re very proud of. Clients know they can trust us to provide thorough, accurate reports, and that’s why they keep coming back to us. We’ve worked hard to earn this trust, and it’s what sets us apart in a competitive industry.

How Do You Like to Unwind or Relax After a Busy Day at Work?

After a busy day at work, I think it’s important to take some time to relax and unwind. For me, that usually means spending time with friends or family, enjoying a good meal, or simply putting my feet up and taking it easy. Everyone has their own way of relaxing, and I think it’s important to find what works best for you. Whether it’s catching up on a bit of telly, going for a walk, or just enjoying a quiet moment with a cup of tea or a beer, unwinding is key to staying balanced and ready for the next day.

What Is the Best Piece of Advice You Would Give to Someone Who Is Selling Their Home?

If you’re selling your home, the best piece of advice I can give is to get a pre-purchase report from a reputable company. This report can help you understand the true condition of your property before you put it on the market, which can save you from any surprises down the line. It also gives potential buyers peace of mind, knowing that the property has been thoroughly inspected.

What Is the Best Piece of Advice You Would Give to People Buying a Home?

For those buying a home, my advice is similar—always get a pre-purchase report from a reputable company. This will give you a clear understanding of the property’s condition and help you make an informed decision. By investing in a reliable inspection, you can avoid unexpected issues and ensure that you’re making a sound investment in your future.