Spotlight On : Inspector Paul

Name: Paul Holdcroft
Qualifications: Licensed Building Practitioner (LBP) in Carpentry
Years in the building industry: 13
Area Serviced: New Plymouth/Taranaki

What led you to become a building inspector, and what do you enjoy most about the job?

After years on the tools, I needed a change. I wanted to step away from the physical demands of the job without leaving the industry altogether. Becoming a building inspector allowed me to utilise my skills in a new way, and I enjoy the challenge of each new inspection, as well as the opportunity to help people make informed decisions about their properties.

How do you build trust with clients during an inspection, especially when they might be anxious about potential issues?

Trust is built through clear communication. I make it a point to talk to clients in simple, straightforward terms, avoiding any jargon that might confuse them. By explaining things in a way they can easily understand, I help to ease their anxieties and ensure they feel confident in the process.

What’s the most valuable lesson you’ve learned in your career, and how has it shaped the way you conduct inspections today?

The most valuable lesson I’ve learned is to keep learning. The building industry is always evolving, and there’s always something new to understand. This mindset keeps me sharp and ensures that I’m providing the best possible service to my clients.

What does a typical day look like for you in your role? Are there any routine tasks or surprising elements you encounter regularly?

Each day is different, but one thing that always surprises me is the creative, albeit often misguided, construction ideas people come up with. I’m also frequently astonished by the shoddy workmanship that has somehow been overlooked by previous workers. It keeps things interesting, to say the least!

Are there any common misconceptions about building inspections or the role of a building inspector that you’d like to address?

One common misconception is that building inspections are optional or not really necessary. I say, skip the inspection at your own peril! You might save a few dollars upfront, but it could cost you dearly in the long run.

How do you envision the future of building inspections evolving, and what excites you about it?

I’m hopeful that the industry will see more legislation requiring inspectors to be properly qualified. This would not only protect clients but also ensure that the profession maintains high standards. It’s exciting to think about the positive impact this could have on the industry.

What skills or traits do you think are essential for someone in your role?

Building qualifications are a must, but so is a keen eye for detail and the ability to communicate effectively with clients.

What do you hope to achieve in your role that will have a lasting impact?

My goal is to protect people from buying a lemon. If I can save someone from making a costly mistake or at least make sure they’re fully informed about what they’re getting into, then I’ve done my job well.

Can you share an interesting or memorable experience you’ve had on the job?

One memorable experience was finding rotten piles that someone had tried to conceal. It’s moments like these that underscore the importance of a thorough inspection.

How do you handle stressful situations or unexpected issues that arise during inspections?

I believe in staying calm and working through the problem methodically. Stressful situations are just part of the job, and keeping a cool head is essential.

What aspect of your job do you find most fulfilling?

The most fulfilling part of my job is knowing that I’ve helped someone avoid a potential disaster or, at the very least, given them the knowledge they need to make an informed decision.

How would you describe the team culture at Red LBP?

We’ve got a great team at REDLBP. It’s a supportive environment where everyone is committed to doing their best work.

What is it about Red LBP that you think makes it stand out amongst its competitors?

Our commitment to requiring all our inspectors to be qualified LBPs sets us apart. It’s a level of professionalism and expertise that you won’t find everywhere.

Who has been the biggest influence or mentor in your career, and what did you learn from them?

I’ve learned from everyone I’ve worked under over the years. Each person has contributed to my understanding of the trade and how to approach my work with integrity and diligence.

How do you balance your professional life with your personal life?

Life isn’t all about work. I always make sure there’s time for a cappuccino and some downtime. It’s important to keep that balance.

Do you have any favourite local spots or activities you enjoy in your downtime?

I love taking my kids to the river or the beach. It’s a great way to relax and spend quality time with family.

How do you like to unwind or relax after a busy day at work?

A good swim is my favourite way to unwind after a hectic day.

What’s one thing about you that might surprise people who only know you through your professional role?

I’m pretty open about who I am, but maybe people would be surprised to know that I’m a bit more unruly outside of work!

What do you enjoy doing outside of work? Do you have any hobbies or interests that you feel complement your professional skills?

I enjoy outdoorsy and practical activities. They keep me active and help maintain the hands-on skills that are so important in my line of work.

What’s a book, movie, or TV show that you recently enjoyed and would recommend?

I recently got into Blacklist. It’s a brilliant show with lots of twists and turns—definitely worth a watch.

What are your future aspirations or personal goals, both inside and outside of work?

I’d love to spend more time relaxing and camping. It’s important to take time out to recharge and enjoy life.

What is the best piece of advice you would give to someone who is selling their home?

My best advice is to have a big tidy-up and address as many issues as you can before putting your home on the market. Consider getting a pre-sale inspection so you can fix any problems ahead of time. This way, you can present your property in the best possible light, command a higher price, and maybe even spark a bidding war.

What is the best piece of advice you would give to people buying a home?

Get a building report—it could save you from a nightmare. Even if the report doesn’t reveal any major issues, it’s money well spent for the peace of mind it provides.