Spotlight On : Inspector Richard

Name: Richard Rigg
Qualifications: New Zealand Certificate in Carpentry
Years in the building industry: 35
Area Serviced: Rodney District

What led you to become a building inspector, and what do you enjoy most about the job?

As I’ve grown older, I realised that it was time to get off the tools and transition into a role that still allowed me to use my skills without the physical demands. Becoming a building inspector was the perfect fit, and what I enjoy most is using my years of experience to help people make informed decisions about their properties.

How do you build trust with clients during an inspection, especially when they might be anxious about potential issues?

Building trust comes naturally when you have years of experience to back you up. I make sure to draw on my extensive building background to explain things clearly and confidently, which helps to ease any worries the client might have.

What’s the most valuable lesson you’ve learned in your career, and how has it shaped the way you conduct inspections today?

The most valuable lesson I’ve learned is the importance of being polite, friendly, and professional. These qualities have shaped my approach to inspections, ensuring that clients feel comfortable and confident in the service I provide.

What does a typical day look like for you in your role? Are there any routine tasks or surprising elements you encounter regularly?

My day typically starts early, often finishing up reports from the previous day. There’s always something interesting to encounter—whether it’s a particularly creative (or questionable) DIY job or an unexpected discovery during an inspection.

Are there any common misconceptions about building inspections or the role of a building inspector that you’d like to address?

One common misconception is that building inspectors are prone to exaggeration—making mountains out of molehills, as they say. However, the goal is to provide an accurate, fair assessment, not to be a “drama queen.”

How do you balance the technical and interpersonal aspects of your job?

Balancing the technical side of the job with the interpersonal aspects comes easily to me. It’s about knowing the details and being able to communicate them clearly without overwhelming the client.

How do you envision the future of building inspections evolving, and what excites you about it?

I’m excited about the possibility of the industry becoming more regulated. It would bring more credibility to the role and ensure that all inspectors meet a certain standard of quality and professionalism.

What skills or traits do you think are essential for someone in your role?

You absolutely need to know how to build a house from start to finish. Without that foundational knowledge, it’s impossible to provide a thorough and accurate inspection.

What do you hope to achieve in your role that will have a lasting impact?

I aim to produce high-quality reports that stand the test of time. These reports aren’t just about pointing out faults; they’re about providing a detailed, accurate picture of the home’s condition.

How do you handle stressful situations or unexpected issues that arise during inspections?

Meditation is my go-to method for handling stress. It helps me stay calm and focused, no matter what surprises might pop up during an inspection.

What aspect of your job do you find most fulfilling?

The most fulfilling part of my job is knowing that I’ve helped someone avoid purchasing a problematic property—or at least made them fully aware of what they’re getting into.

How would you describe the team culture at Red LBP?

The team at RED LBP is incredibly supportive. We work together to ensure that our clients receive the best possible service.

What is it about Red LBP that you think makes it stand out amongst its competitors?

What makes RED LBP stand out is the quality of our reports. They’re not just about listing faults; they provide a comprehensive, accurate assessment of the property’s condition, giving clients a true understanding of what they’re dealing with.

Who has been the biggest influence or mentor in your career, and what did you learn from them?

Dan Paltridge has been a significant influence in my career. He taught me how to describe things more professionally, which has been invaluable in my role as an inspector.

How do you balance your professional life with your personal life?

Balancing work and life comes easily to me. I make sure to take time for myself and enjoy the little things—like a cold beer.

Do you have any favourite local spots or activities you enjoy in your downtime?

I have heaps of favourite spots! Whether it’s spending time outdoors or enjoying a good meal, there’s plenty to do in my downtime.

How do you like to unwind or relax after a busy day at work?

Music is my go-to for unwinding. There’s nothing like a good tune to help you relax after a long day.

What’s one thing about you that might surprise people who only know you through your professional role?

I play bass guitar! It’s a passion of mine that not everyone knows about.

What do you enjoy doing outside of work? Do you have any hobbies or interests that you feel complement your professional skills?

Outside of work, I’m into Kung Fu, yoga, surfing, and of course, music. These hobbies keep me fit and focused, which definitely complements my professional life.

What’s a book, movie, or TV show that you recently enjoyed and would recommend?

I’d recommend The Warrior’s Meditation by Richard Haight. It’s a fantastic read that offers a lot of insight into mindfulness and staying centred.

What are your future aspirations or personal goals, both inside and outside of work?

My primary goal is to be financially secure. I’m also looking forward to enjoying more of life, perhaps with a bit of relaxation and jamming thrown in.

What is the best piece of advice you would give to someone who is selling their home?

Keep the foliage away from the cladding and make sure everything is clean and tidy. It’s the little things that can make a big difference when presenting your home.

What is the best piece of advice you would give to people buying a home?

Get a building report done—preferably by me! It’s essential to know exactly what you’re getting into, and a thorough inspection can save you a lot of trouble down the road.